Frequently asked questions
Select a category then scroll down to view the questions.
Do you offer same day delivery?
Yes, if you place your order by our cut off time we are able to deliver your order on the same day.
What is the cut off time for same-day deliveries?
From Monday to Saturday orders must be received before 12:30 p.m in the recipient’s time zone to assure same-day delivery. Orders received after that time will be delivered the following day.
What do you do if there’s no one home when you deliver?
If the recipient is not home, our couriers will leave the flower in a safe place in front of the door. However if you do not want the flower to be left in front of the door then you can tell us prior to the delivery in the note section of the checkout page. Please keep in mind that extra delivery fees will apply for re-delivery.
Can you guarantee delivery on a specific date?
Yes, we will deliver your order on your specified date, which you can choose during checkout, providing there are no delivery problems such as an incorrect address.
Can I specify the time of delivery?
It depends, please contact us before you place your order and we will see how far the address is and see if we are able to arrange that time for delivery with our couriers.
Can you schedule a delivery at a specific time for a funeral?
Absolutely! please let us know when you want the flowers to be delivered on and we can arrange that for you. We can only guarantee to deliver flowers on specific time if they are for funeral. For other occasions we will try our best to deliver on the specified time but we cannot guarantee it.
What time will my order be delivered?
Almost all of the orders will be delivered from 9 am to 6 pm. If you want to know if your flowers have already been delivered or not please contact us.
Can you let me know when the flowers have been delivered?
If you would like to be notified when the flower has been delivered please let us know in the “note” section on the checkout page when you are placing your order. Alternatively, you can chat with us, email us or give us a call and we will let you know if your flowers have been delivered or not.
What are your delivery procedures during the Covid-19/Coronavirus outbreak?
All deliveries are contact-less, this will be implemented as follows: - drivers will not be required to collect signatures on delivery - drivers will knock on the door and leave the delivery at the doorstep in order to avoid close contact where possible and if deemed safe by the driver to do so - drivers delivering to businesses will leave deliveries with reception where possible - all drivers coming onto our premises are using hand sanitiser - additionally our florists are wearing gloves and practicing social distancing and hygiene best-practices to stay safe
Where do you deliver?
Flowers can only be delivered in Melbourne, if you want to check if your shipping address is in the delivery zone or not you need to proceed to the checkout page and enter the address or you can contact us to check.
Can you deliver to Businesses or Hospitals?
Absolutely! Please make sure you provide information needed such as the business name or room number etc. In many larger businesses and hospitals it may be their policy for deliveries to be left with reception or at a mailroom to be passed on to the recipient. In these cases the driver will leave as instructed and inline with the destination addresses policies.
Can you deliver to flats and apartments?
Yes of course. but to ensure prompt delivery please provide as much information as possible, including anything you may think is relevant, such as the flat number, the recipients phone number or instructions to leave with neighbor if applicable etc.
Do you deliver on public holidays?
Please check if we are open or not on google maps. If we are open then we can deliver the orders, however if we are closed then we are unable to deliver orders. Check google maps
How can I track my order?
If you want to track the flowers delivery you have to contact us and our staff will be more than happy to assist you. However, if you had ordered from our giftware collection to be delivered within Australia you can use the tracking number that has been sent you to track your order from Australia post website.
My order was not delivered.
Please contact us via live chat or give us a call to check why your order was not delivered.
What if I don't have the exact delivery address?
You must provide the exact address to place an order. Please contact the recipient and ask for the full address before you place an order.
Can I add delivery notes to my order?
Absolutely, there is a note section in the checkout page that you can add delivery notes. Keep in mind that if you want to specify a delivery time, we can't guarantee it, but we'll do our best! For example, say "deliver before 3:00 PM, she leaves work then." That way the driver will know to make it a priority. However, we guarantee to deliver flowers on time for funeral service.
What happens if I provide the wrong address and delivery cannot be made?
If we haven’t already delivered the flowers and you let us know early that you would like to change the address, we can easily change it for you but keep in mind that the delivery fee for the new address might be either less or more than the previous address. However, if we have already delivered the flower and then you contact us to change the address you will need to pay for the delivery again. If we were unable to pick up the flower from the wrong address then you need to also pay for the flower again.
How much does delivery cost?
In order to check the delivery fee first you need to select a product and then proceed to checkout and enter the full address.
Can I collect my flowers from the florist?
Yes, on the checkout page you can select the pickup option and pickup date.
Can I send a card and message with my order?
Yes, on checkout you can add a personalised message to be sent with your order. Your message will be printed exactly as written on our free, high-quality cards, secured within a sturdy envelope. Please be sure to include who the gift is from when writing the card if you would like the receiver to know who sent the gift.
Can I make changes to my order?
Yes of course, we can make changes to your order, including changes of address, card messages, delivery instructions or changes in flowers and gift items, provided the item is not already on the way with the courier or has already been delivered. It's best to contact us as soon as possible to ensure we are able to make changes.
What happens if i need to cancel my order? Will I be charged?
If we have already made or delivered the arrangement then you cannot cancel your order but if you contact us before the arrangement is made then you can cancel the order and get full refund.
Will I receive an invoice?
Yes, after you place your order you will receive a copy of your invoice sent to the email you entered during checkout.
Can I place more than one order at a time?
Once you have added a product to your cart you can go back and add more products your cart. Keep in mind that you can only select one address for delivery. If you want to send multiple gifts to different addresses then you need to place one order at a time for each address and repeat for the process for each order.
Can I combine more than one item into one order?
Absolutely! Once you have added a product to your cart you can go back and add more products your cart. Keep in mind that you can only select one address for delivery. If you want to send multiple gifts to different addresses then you need to place one order at a time for each address and repeat for the process for each order.
Can I place an order over the phone?
Absolutely! Please give us a call and we would be happy to assist you.
What can I do if I made a mistake in my order?
Please contact us and we can make changes to your order, including changes of address, card messages, delivery instructions or changes in flowers and gift items, provided the item is not already on the way with the courier or has already been delivered. It’s best to contact us as soon as possible to ensure we are able to make changes.
How do I place an order on your website?
It is very simple, first you can select the product you want to order and then click on "Add to cart" then you have to click on "Proceed to checkout" Button. The checkout page is divided in 3 easy steps. You can fill out the form and click on "Next". And finally you can select Credit card or PayPal for payment and place your order. If there is any problem or you need any assistance please chat with us or give us a call and we will be more than happy to assist you.
Can I order for a date in advance?
Yes of course, you can select the date of delivery or pickup on the checkout page.
Will my recipient know how much I've spent?
Not unless you tell them. We don't send invoices or receipts with your gifts to the recipient.
Can I place an anonymous order?
Absolutely! we'll keep your details private - if the recipient calls us to ask who the delivery is from we will not tell them the information. To place an anonymous order you can type 'anonymous' in the senders name field or leave us a note in the note section of the checkout page to let us know that you would like the order to remain anonymous. We will comply with all Australian laws should the police request further information about the sender.
What do I do if I placed two orders by mistake?
Please contact us via live chat or give us a call and we will refund the full amount of the duplicated order.
Can I place an order if I live outside Australia?
Yes you can place an order if you live outside Australia but keep in mind that the prices are in Australian Dollar (AUD) and we only deliver in Melbourne.
How will I know my order has been successful?
You will receive a confirmation email to the email address you have provided during the checkout.
What about any discount on bulk orders?
We may provide discount on the bulk order, to inquire please contact us.
Will my order look exactly like the picture on the website?
Flowers are subject to seasonal availability and there will be slight variations with colors and styles of flowers from time to time. This is purely the work of Mother Nature and something we cannot control. If any of the flowers are unavailable, the florist will substitute them with a similar flower in the same shape, style, and color. Also, all of the products pictured across our website represent what we term the “Regular”. For the premium option, we will add more value to the regular arrangement by adding more flowers to the floral arrangement and using a bigger container. Likewise, for Deluxe more flowers will be used with a bigger container.
What's the difference between regular, premium and deluxe?
All of the products pictured across our website represent what we term the “Regular”. For premium option we will add more value to the regular arrangement by adding more flowers to the floral arrangement and using a bigger container. Likewise, for Deluxe more flowers will be used with a bigger container.
Will there be substitutions on my order?
The utmost care and attention is given to your order to ensure that the bouquet is as similar as possible to the purchased item. However, flowers are subject to seasonal availability and there will be slight variations with colors and styles of flowers from time to time. This is purely the work of Mother Nature and something we cannot control. If any of the flowers are unavailable, the florist will substitute with a similar flower in the same shape, style and color.
Do you take customised orders?
Yes of course, please contact us via live chat or give us a call to place your customised order.
What can I do if I am not happy with the flowers that were delivered?
Our goal has always been to have a great customers service and put customers’ needs our highest priority. We are very grateful to have such a professional team of florists who will always design stunning arrangements that customers love. However, if you are not happy with the flowers delivered please contact us and our caring and experienced staff will ensure your satisfaction to the best of our ability. Depended on the situation we might be able to resend the flowers, issue a partial or full refund.
Do you do special arrangements for funerals?
Yes we do, please chat with us or give us a call and let our experienced staff know what you are looking for and if you have any queries you can ask them.
What flowers/plants are cats allergic to?
The main kinds of flowers and plants that may be harmful to cats are lilies, amaryllis, daffodils, tulips, chrysanthemums, hyacinth, iris, gladioli, and cyclamen. For more details on which flowers/plants cats are allergic to you can read the article below. View the article
What flowers/plants are dogs allergic to?
The main kinds of flowers and plants that may be harmful to dogs are azalea, cyclamen, lilies, delphiniums, hyacinth, and hydrangea. For more details on which flowers/plants dogs are allergic to you can read the article below. View the article
Do you have chocolates, beers, alcohol etc. that I can send with my order?
Yes of course. First click on the flower that you would like to send then you will see that there are multiple options of addons to choose from to send with your order. If there is something specific that you want to send but it's not on our website please chat with us or give us a call and we might be able to arrange that for you.
How fresh are your flowers?
The flowers we send out are very fresh and premium quality. Orders are sent out mostly in bud form to ensure that the recipient received fresh flowers and enjoy their flowers for longer.
Why are your flowers cheaper than most other online florists?
We are a local florist with local prices. All of the orders are made and sent by us and our prices are lower than many online florists because they need to keep prices higher in order to deliver interstate or worldwide through relay systems. Many flower relay services act as a type of brokerage, collecting orders from customers, taking a fee for collection, and then passing on the order to a florist within their network. We feel that it's much better to deal directly with a local florist (whether it's us or otherwise), as you'll most likely receive better value for money, and more consistency of quality. The florist will usually come out better as well, because they can manage their costs better and not have to pass on revenue to the relay service.
I'm not sure what I should buy, can you help me?
Yes, of course. We'll be more than happy to help you choose what to buy. Please chat with us or give us a call.
How do I apply a coupon code?
After you have selected your items and added them to your cart you will see an option on the cart page and checkout page to apply your coupon code.
I entered a coupon code, but I didn’t get a discount. Now what do I do?
First make sure that coupon is entered correctly and there is no spelling mistake. If you are still getting an error please contact us via live chat, email or give us a call.
What can I do if I keep getting error messages on your website?
If you are getting an error message on the checkout page make sure that all details you have entered are correct and you have filled all the compulsory fields. If you are still getting an error please contact us via live chat, email or give us a call and our staff will assist you.
What currency are the prices displayed in?
Australian dollars (AUD)
Is my information protected?
Yes all of your information is 100% protected. Please check our Privacy policy page for more information.
My payment failed, what can I do?
Please double check that the credit card details you entered are correct. if your payment still failed then the most common problems are that the bank has declined the card or your card limit has been exceeded. If you are paying via PayPal make sure you have enough funds in your account. You can also contact us to place your order over the phone and provide your card details or if you would like you can transfer directly to our bank account.
Which payment methods do you accept?
On our website there are 2 different payment methods:
- Credit card
- PayPal
- Provide your card details
- Transfer money directly to our Bank account
Do you take cash?
No we don't do cash on delivery however you can pay cash when you come to the shop.
How can I get a refund and how long will it take?
First please check our refund policy page. If your refund request meet the criteria then you can contact us via email or give us a call and speak to one of our staffs. If a refund is in order, we can submit that right away. In most cases the full amount will be refunded to you account immediately however sometimes It may take 1 to 7 days for your credit card company or your bank to post the credit to your account—that part is up to them.
Is it safe to use my credit card online on your website?
Yes it is 100% safe. Our website works over an encrypted and secure HTTPS connection and uses secure SSL encryption. The SSL certificate encrypts all traffic that goes through the website and ensures that sensitive information like login credentials and credit card details remains protected. Pay confidently with the world’s most secure online payment methods (PayPal and Stripe).
What are your hours of operation?
Our opening hours: Monday-Saturday 8:30AM-4:30PM Note: Please make sure you check our opening hours on google maps for special events and dates. View Google maps hours.
Are you a relay service or a call center?
No, we are proudly a 100% locally owned Melbourne florist located in Doncaster East. When you call us you will be speaking directly to one of the florists who will make up your order. All orders are made by us and we don't relay your order to another florist, which is why we only deliver in the Melbourne area and not other cities.
Where are you located?
We are located in 1015 Doncaster Rd, Doncaster East VIC 3109
