Do you offer same day delivery?
Yes, if you place your order by our cut off time we are able to deliver your order on the same day.
What is the cut off time for same-day deliveries?
From Monday to Saturday orders must be received before 1:00 p.m. and on Sunday orders must be received before 12:00 p.m. in the recipient’s time zone to assure same-day delivery. Orders received after that time will be delivered the following day.
What do you do if there’s no one home when you deliver?
If the recipient is not home, our couriers will leave the flower in a safe place in front of the door. However if you do not want the flower to be left in front of the door then you can tell us prior to the delivery in the note section of the checkout page. Please keep in mind that extra delivery fees will apply for re-delivery.
Can you guarantee delivery on a specific date?
Yes, we will deliver your order on your specified date, which you can choose during checkout, providing there are no delivery problems such as an incorrect address.
Can I specify the time of delivery?
We can't guarantee it, but we'll do our best! Just add a note in the Special Instructions section. For example, say "deliver before 3:00 PM, she leaves work then." That way the driver will know to make it a priority. However, we cannot guarantee it, we only guarantee to deliver flowers on time for the funeral services.
Can you schedule a delivery at a specific time for a funeral?
Absolutely! please let us know when you want the flowers to be delivered on and we can arrange that for you. We can only guarantee to deliver flowers on specific time if they are for funeral. For other occasions we will try our best to deliver on the specified time but we cannot guarantee it.
What time will my order be delivered?
Almost all of the orders will be delivered from 9 am to 6 pm. If you want to know if your flowers have already been delivered or not please contact us.
Can you let me know when the flowers have been delivered?
If you would like to be notified when the flower has been delivered please let us know in the “note” section on the checkout page when you are placing your order. Alternatively, you can chat with us, email us or give us a call and we will let you know if your flowers have been delivered or not.
What are your delivery procedures during the Covid-19/Coronavirus outbreak?
All deliveries are contact-less, this will be implemented as follows:
- drivers will not be required to collect signatures on delivery
- drivers will knock on the door and leave the delivery at the doorstep in order to avoid close contact where possible and if deemed safe by the driver to do so
- drivers delivering to businesses will leave deliveries with reception where possible
- all drivers coming onto our premises are using hand sanitiser
- additionally our florists are wearing gloves and practicing social distancing and hygiene best-practices to stay safe
Where do you deliver?
Our giftware collection is Australia wide and they will be shipped via Australia post. Flowers can only be delivered in Melbourne, if you want to check if your shipping address is in the delivery zone or not you need to proceed to the checkout page and enter the address or you can contact us to check.
Do you deliver on Sundays?
Yes we deliver flowers 7 days a week.
Can you deliver to Businesses or Hospitals?
Absolutely! Please make sure you provide information needed such as the business name or room number etc. In many larger businesses and hospitals it may be their policy for deliveries to be left with reception or at a mailroom to be passed on to the recipient. In these cases the driver will leave as instructed and inline with the destination addresses policies.
Can you deliver to flats and apartments?
Yes of course. but to ensure prompt delivery please provide as much information as possible, including anything you may think is relevant, such as the flat number, the recipients phone number or instructions to leave with neighbor if applicable etc.
Do you deliver on public holidays?
Please check if we are open or not on google maps. If we are open then we can deliver the orders, however if we are closed then we are unable to deliver orders. Check google maps
How can I track my order?
If you want to track the flowers delivery you have to contact us and our staff will be more than happy to assist you. However, if you had ordered from our giftware collection to be delivered within Australia you can use the tracking number that has been sent you to track your order from Australia post website.
My order was not delivered.
Please contact us via live chat or give us a call to check why your order was not delivered.
What if I don't have the exact delivery address?
You must provide the exact address to place an order. Please contact the recipient and ask for the full address before you place an order.
Can I add delivery notes to my order?
Absolutely, there is a note section in the checkout page that you can add delivery notes. Keep in mind that if you want to specify a delivery time, we can't guarantee it, but we'll do our best! For example, say "deliver before 3:00 PM, she leaves work then." That way the driver will know to make it a priority. However, we guarantee to deliver flowers on time for funeral service.
What happens if I provide the wrong address and delivery cannot be made?
If we haven’t already delivered the flowers and you let us know early that you would like to change the address, we can easily change it for you but keep in mind that the delivery fee for the new address might be either less or more than the previous address. However, if we have already delivered the flower and then you contact us to change the address you will need to pay for the delivery again. If we were unable to pick up the flower from the wrong address then you need to also pay for the flower again.
How much does delivery cost?
In order to check the delivery fee first you need to select a product and then proceed to checkout and enter the full address.