- Do you offer same day delivery?Yes, we provide same-day delivery if you place your order by our cut-off time.
- What is the cut-off time for same-day deliveries?Orders must be received before 2 p.m. in Melbourne’s time zone for same-day delivery from Monday to Saturday. Orders received after that time will be delivered the following day.
- What do you do if there’s no one home when you deliver?If the recipient is not home, our couriers will leave the flowers in a safe place in front of the door. If you prefer an alternative arrangement, please inform us in the note section during checkout. Keep in mind that extra delivery fees will apply for re-delivery.
- Can you guarantee delivery on a specific date?Yes, we guarantee delivery on your specified date, chosen during checkout, provided there are no delivery issues such as an incorrect address.
- Can I specify the time of delivery?It depends. Please contact us before placing your order, and we’ll assess the feasibility of arranging a specific delivery time with our couriers based on the distance.
- Can you schedule a delivery at a specific time for a funeral?Certainly, we can accommodate specific delivery times for funerals. For other occasions, we’ll do our best but cannot guarantee it.
- What time will my order be delivered?Most orders are delivered between 9 am and 6 pm. If you want to confirm the delivery status, please contact us.
- Can you let me know when the flowers have been delivered?If you’d like to be notified of the delivery, please mention it in the “note” section during checkout, or you can reach out to us via chat, email, or phone.
- Where do you deliver?We deliver exclusively in Melbourne. You can verify delivery eligibility by entering your address at checkout or contacting us.
- Can you deliver to Businesses or Hospitals?Yes, we can deliver to businesses and hospitals. Please provide all necessary details, like the business name or room number. Larger organizations may have specific delivery instructions.
- Can you deliver to flats and apartments?Certainly, we can deliver to flats and apartments. For prompt delivery, please provide comprehensive information, including flat numbers and the recipient’s contact details.
- Do you deliver on public holidays?Check our availability on google maps. If we are open, we can deliver orders on public holidays. If we are closed, deliveries won’t be possible.
- How can I track my order?To track your flower delivery, contact us, and our staff will assist you.
- My order was not delivered.Contact us via live chat or phone to investigate the reason behind the undelivered order.
- What if I don’t have the exact delivery address?A precise address is required to place an order. Please contact the recipient to obtain the full address before ordering.
- Can I add delivery notes to my order?Certainly, there is a note section on the checkout page for delivery notes. While we can’t guarantee specific delivery times, we’ll do our best to accommodate your requests. For funeral services, we guarantee on-time delivery.
- What happens if I provide the wrong address and delivery cannot be made?If the flowers haven’t been delivered, and you notify us early, we can update the address, but the delivery fee may vary. If the delivery has already occurred, changing the address will require a new delivery fee. If we can’t retrieve the flowers from the wrong address, you’ll also need to pay for the flowers again.
- How much does delivery cost?To determine the delivery fee, select a product, proceed to checkout, and enter the full address.
Can I collect my flowers from the florist?Yes, you can choose the pickup option and select a pickup date during checkout.Can I send a card and message with my order?Absolutely, you can add a personalized message to be sent with your order during checkout. We’ll print your message on a high-quality card and include it in a sturdy envelope. Don’t forget to specify the sender’s name if you want the recipient to know who sent the gift.Can I make changes to my order?Yes, we can accommodate changes to your order, such as address updates, card messages, delivery instructions, or changes in products, as long as the item is not already en route with the courier or has been delivered. Please contact us promptly to make changes.What happens if I need to cancel my order? Will I be charged?If the arrangement has not been made or delivered, you can cancel your order and receive a full refund. Once the arrangement is in progress or delivered, cancellation is not possible.Will I receive an invoice?Yes, you will receive a copy of your invoice via email after placing your order.Can I place more than one order at a time?You can add multiple products to your cart before proceeding to checkout. Note that only one delivery address can be selected per order. If you wish to send gifts to different addresses, place separate orders for each address.Can I combine more than one item into one order?Certainly, you can add multiple items to your cart in a single order. However, only one delivery address can be selected per order. If you have gifts for different addresses, place separate orders.Can I place an order over the phone?Yes, you can call us, and we will be happy to assist you in placing your order.What can I do if I made a mistake in my order?If you made an error in your order, please contact us promptly. We can assist with changes, provided the item is not already with the courier or delivered.How do I place an order on your website?Ordering is simple: choose your product, click “Add to cart,” proceed to checkout (a 3-step process), fill out the form, choose your payment method (credit card or PayPal), and place your order. If you encounter any issues, feel free to chat with us or give us a call for assistance.Can I order for a date in advance?Yes, you can specify the desired delivery or pickup date during the checkout process.Will my recipient know how much I’ve spent?Your recipient won’t know the amount spent unless you tell them. We don’t include invoices or receipts with the gifts.Can I place an anonymous order?Absolutely! Your details will remain private. To place an anonymous order, you can enter ‘anonymous’ in the sender’s name field or leave a note in the checkout page’s note section requesting anonymity. We will comply with Australian privacy laws.What do I do if I placed two orders by mistake?If you accidentally placed two orders, please reach out to us via live chat or phone, and we will refund the full amount of the duplicated order.Can I place an order if I live outside Australia?Yes, you can place an order from outside Australia, but please note that prices are in Australian Dollars (AUD), and we only deliver in Melbourne.How will I know my order has been successful?You will receive a confirmation email at the email address you provided during checkout once your order is successful.What about any discount on bulk orders?We may offer discounts on bulk orders. For inquiries about bulk order discounts, please contact us.
Will my order look exactly like the picture on the website?Flower arrangements may vary slightly due to seasonal availability. If any flowers are unavailable, the florist will substitute with a similar flower in terms of shape, style, and color.What’s the difference between regular, premium, and deluxe?Regular arrangements are the standard offering. Premium adds more flowers and a larger container, while Deluxe includes even more flowers and a larger container for added value.Will there be substitutions on my order?We strive to make your bouquet as similar as possible to the ordered item, but variations due to seasonal availability may occur. Substitutions will be made with similar flowers in terms of shape, style, and color.Do you take customised orders?Yes, you can contact us through live chat or by phone to place your customized order. We’ll be happy to assist you.What can I do if I am not happy with the flowers that were delivered?We prioritize customer satisfaction and have a professional florist team. If you’re not satisfied with your flowers, please contact us, and our experienced staff will work to ensure your happiness, potentially offering resending, partial, or full refunds as needed.Do you do special arrangements for funerals?Yes, we provide special arrangements for funerals. Please contact us via chat or phone to discuss your needs and any questions you have.What flowers/plants are cats allergic to?Cats can be allergic to various flowers and plants, including lilies, amaryllis, daffodils, tulips, chrysanthemums, and others. For more details on which flowers/plants cats are allergic to you can read the article below.
View the articleWhat flowers/plants are dogs allergic to?Dogs can be allergic to flowers and plants such as azalea, cyclamen, lilies, delphiniums, hyacinths, and hydrangea. For more details on which flowers/plants dogs are allergic to you can read the article below.
View the article
Do you have chocolates, beers, alcohol, etc. that I can send with my order?Absolutely! You can choose from a variety of add-ons to accompany your chosen flowers. If you’re looking for something specific that’s not listed on our website, please reach out to us via chat or phone, and we’ll do our best to accommodate your request.How fresh are your flowers?
We take pride in sending out very fresh and premium-quality flowers. Most orders are dispatched with flowers in bud form to ensure the recipient receives fresh blooms that will last longer.
Why are your flowers cheaper than most other online florists?Our prices are lower than many online florists because we operate as a local florist with local prices. We handle and fulfill all orders ourselves, which enables us to offer competitive pricing. Unlike some online florists that rely on relay systems to deliver flowers nationally or internationally, we can provide better value for money and consistent quality by dealing directly with our customers. This approach benefits both you and the local florist.I’m not sure what I should buy, can you help me?Certainly! We’re here to assist you in selecting the perfect choice. Please reach out to us via chat or phone, and we’ll be happy to guide you in your decision.
How do I apply a coupon code?After selecting your items and adding them to your cart, you will find an option on both the cart page and the checkout page to apply your coupon code.I entered a coupon code, but I didn’t get a discount. Now what do I do?First, double-check that the coupon code is entered correctly with no spelling mistakes. If you’re still not receiving the expected discount, please reach out to us via live chat, email, or phone, and we’ll assist you.What can I do if I keep getting error messages on your website?If you encounter an error message on the checkout page, please ensure that all details are correctly filled in the required fields. If the error persists, don’t hesitate to contact us via live chat, email, or phone, and our staff will provide assistance.What currency are the prices displayed in?Prices are displayed in Australian Dollars (AUD).Is my information protected?Yes, all of your information is 100% protected. For more information, please refer to our Privacy policy page.
My payment failed, what can I do?If your payment fails, first double-check the correctness of the credit card details entered. Common reasons for failure include a bank card decline or exceeding the card limit. If paying via PayPal, ensure sufficient funds in your account. You can also contact us to place your order over the phone and provide card details or make a direct bank transfer.Which payment methods do you accept?On our website, we accept two payment methods: credit card and PayPal. For phone orders, you can provide card details or make a direct bank transfer.Do you take cash?We don’t offer cash on delivery, but you can pay in cash when you visit our shop.How can I get a refund and how long will it take?To request a refund, please review our refund policy page. If your request meets the criteria, contact us via email or phone to speak with our staff. The refund process can vary; in most cases, the full amount is refunded immediately. However, it may take 1 to 7 days for your credit card company or bank to post the credit to your account.Is it safe to use my credit card online on your website?Yes, it is 100% safe. Our website operates over an encrypted and secure HTTPS connection with SSL encryption to protect sensitive information like login credentials and credit card details. We offer secure online payment methods such as PayPal and Stripe for safe transactions.
What are your hours of operation?Our opening hours are Monday to Saturday from 8:30 AM to 5 PM. Please note that for special events and dates, it’s advisable to check our Google Maps listing for any variations in our hours of operation.
View Google Maps hours.
Are you a relay service or a call center?No, we take pride in being a 100% locally-owned Melbourne florist in Doncaster East. When you contact us, you’ll speak directly to one of our florists who will craft your order. We fulfill all orders and don’t relay your order to another florist. We exclusively provide delivery in the Melbourne area and not in other cities.Where are you located?Our address is 1015 Doncaster Rd, Doncaster East VIC 3109.